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RETURNS

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A return of the pictures is only possible for damaged items.
In order to complete your return, we require a receipt or proof of purchase.


When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited. 

Late or missing refunds (if applicable) 
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be posted.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you've done all of this and still haven't received a refund, please contact us at liesy_art@yahoo.com
Sale item (if applicable) 


Exchange (if applicable) 
Exchanges will only be given for defective or damaged items. email us at liesy_art@yahoo.com and mail the item to: Heidestr 56, Langenhagen, Lower Saxony, 30855, Germany.


To return your product you should send your product to: Heidestr 56, Langenhagen, Lower Saxony, 30855, Germany.

You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund. 

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you have returned.

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